What is Casino and PT+?

Casino and PT+ are Dafabet’s products that are fully powered by Playtech. Both offer carefully selected RNG and Live Games that best fits the gaming wants and needs of our customers.

What's the difference between Casino and PT+?

CASINO
Casino being one of our pioneering brands is a classic product which is enjoyed by our long-time customers. Its games and services are being offered not only in Asia, but Latin America as well. For platforms, it’s accessible from our websites and downloadable applications. On top of these, it hosts exclusive promotions using Playtech’s marketing tools such as Leaderboard and Free Spins bonuses for Slots, and Golden Chips bonuses and Mystery Bonus for Live Games.

PT+
PT+ is Dafabet Casino’s younger brother and is in progress towards providing an innovative gaming experience with the help of a gamified rewards system and shop called PTPlus. Its games and services and currently offered in Asia, and platform availability is on desktop and mobile websites.

There's also Playtech in Dafabet Games and Live Dealer. How do they differ from Casino and PT+?

The main difference is the supported wallet. Dafabet Games and Live Dealer uses Common Wallet. Funds in Common Wallet can be used across all available gaming providers that supports it. Casino and PT+ supports their own wallets. This means the funds in your Casino Classic wallet in the Cashier can only be used in games displayed under Casino. The same goes with PT+.

Where can I access these products?

CASINO
Desktop: Website and Downloadable Client
Mobile: Website and Native Application

PT+
Desktop and Mobile websites

What are your available game types?

RNG
Slots
Table and Card
Live Games
Live Slots

What are the differences between these game types?

RNG
RNG or Random Number Generated gameplay is player against the game. The results are determinded by a game's math and algorithm.

SLOTS
Slots is a game type that uses paylines or winlines combination for an outcome. Being an RNG game, its gameplay is player against the game, and results are determinded by a game's math and algorithm.

TABLE & CARD GAMES
Both Table and Card unlike Slots, do not display reels and paylines and results use different basis. The gameplay requires tables, cards, or other gaming devices such as dice and wheels which are dealt by someone. They are available in both RNG and Live modes.

LIVE GAMES
Live Games are hosted from physical studios. Majority of our tables have a live dealer interacting with the participants. Compared to other providers, Playtech Live games also offer a hybrid type called - Live Slots.

LIVE SLOTS
Live Slots is a hybrid game type, but more Live than it is Slots. As the name suggests, it's a mix of Slots gameplay with the Live interaction from a dealer added.The spins are done by a live person, and all participating players see the same game round.

How can I know more information about your games?

All of our game contain Help Files. They can be accessed inside each game and will keep you informed about:
-Game Rules
-Game Features
-Return to Player (RTP) %

My gameplay got interrupted. What should I do?

You may contact our 24/7 Live Customer Support. Our teams will check the interrupted session from our systems to resolve it accordingly.

I could no longer send chat messages in Live Games. What happened?

You might have been automatically banned by Playtech's system from using the Live Games chat feature. Please avoid using profanities in chat.

Can I request Live Games chat to be reactivated for my account again?

Yes, but only for a limited number of times. This is to keep the chat environment fun for other customers and the dealers as well. You may contact our 24/7 Live Customer Support for reactivation request. The request will be assessed further by our teams and inform you if it's approved or declined.

How can I start playing?

Step 1: Create an account
Step 2: Make sure your wallet has funds
you can do this by making a deposit and by participating in our promotions
Step 3: Launch the game you wish to play
Step 4: Place at least the minimum bet required by the game
Step 5: Enjoy and play responsibly!

I have funds in my account, why does the game tell me I have insufficient funds?

Our cashier page hosts multiple wallets supported by different products. Make sure the funds are present in the correct wallet.
Available Wallets for Playtech games:
Casino = Casino Classic
PT+ = PTPlus
Playtech in Games = Common Wallet
Playtech in Live Dealer = Common Wallet

TYPES OF BONUSES

Cash
Pre-Wager

CASH
Cash bonus is as good as real money. It does not have wagering requirements and can be withdrawn anytime.

PRE-WAGER
Pre-wager bonus can be used across all Game Types. It requires a certain amount of bet wagered before bonus winnings can be withdrawn calculated with a multiplier. The wagering amount and rules vary depending on the promotion, so make sure to check their respective Terms and Conditions.

I accidentally Declined my bonus. Can I still request for it?

Of course! You may contact our 24/7 Live Customer Support. Simply provide the relevant details so our teams can check and verify your case and credit it back accordingly.

How does wagering requirement work?

Meeting the wagering requirement allows you to withdraw the winnings from your bonus money. The calculation is based on an amount and a multiplier which differs per promotion. An amount can be based on the bonus or the sum of your deposit and bonus amounts.
E.g.
You received USD10 bonus with 10X wagering requirement based on the bonus amount.
You finish playing the USD10 bonus and won USD1000.
To withdraw the winnings, you need to bet USD100.

I qualified for a promotion but don't want to receive the bonus because of the wagering requirement. Can I Decline?

Of course! Our bonuses support an Accept / Decline feature to accommodate such preferences.

The bonus didn't let me Decline my bonus, can I request for removal?

Of course! You may contact our 24/7 Live Customer Support. Simply provide the relevant details so our teams can check and verify your case and remove it accordingly.